Advanced Salesforce Administrator -ASA24-08230 Job at NavitsPartners, Boston, MA

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  • NavitsPartners
  • Boston, MA

Job Description

Position : Advanced Salesforce Administrator
Duration : Minimum 12 months
Location : Remote (Candidates Local to Boston, MA preferred)
Work Hours : 35 hrs/week
Extension : Highly possible

Overview :

  • Under the supervision of the Senior Product Manager or designee, the Advanced Salesforce Administrator is responsible for overseeing the day-to-day management of the client's Salesforce environment. This role serves as the primary technical resource for addressing items in the product backlog, refining requests, building solutions, and handling deployments.
  • With over 200 internal and external users conducting dozens of different workflows, the department's Salesforce environment is the technological backbone, supporting nearly twenty-five products including project management for large-scale projects, hands-on case management support for at-risk tenants, financial assistance application processing, and fulfilling internal administrative requirements. The department's ability to work effectively is inextricably linked to the features and functionality of its Salesforce environment.

Responsibilities :

Platform Management :

  • Respond to help desk tickets from MOH staff
  • Manage user accounts: new user setup, deactivating users, tracking licenses
  • Configure user access and permissions
  • Manage inventory of Salesforce and third-party app licenses for internal and external users
  • Oversee data management and maintenance, including duplicate record management, data quality reviews, and data loading activities
  • Proactively review Salesforce feature enhancements and prepare the environment for new feature development
  • Support the deployment of new features across development, testing, and production environments
  • Maintain the health of the Salesforce environment by monitoring optimizer and security reports, performing periodic maintenance tasks, implementing new feature releases and updates, and identifying technical debt for removal

Advanced Administration :

  • Use best practice automation tools to streamline existing workflows and enhance legacy automations
  • Configure Salesforce Lightning apps by creating or updating page layouts
  • Build Salesforce reports and dashboards to provide MOH teams with actionable data and program metrics
  • Develop progressive, user-driven digital experiences through the configuration of screen flows
  • Develop and maintain Experience Cloud sites for external users
  • Configure solutions through third-party applications such as Conga, DocuSign, FormAssembly, Rollup Helper, SharinPix, CloudAnswers Report Sender, and Salesforce Maps

Product Management and Governance Support :

  • Work with the Senior Product Manager to build, size, refine, prioritize and groom the organization's backlog of product features
  • Facilitate light-touch project discovery through user interviews, requirement gathering, drafting feature requests and user stories, and developing supporting artifacts
  • Contribute to the development of, and adherence to, technical standards governing the use of various tools and methods within the organization's instance

Training and Capacity Building :

  • Support the Senior Product Manager in implementing an organization-wide capacity building and training program to train superusers across the organization in common Salesforce competencies (list views, reports, dashboards, etc.)
  • Onboard new staff into Salesforce
  • Create and update technical and end-user documentation
  • Perform related work as required

Minimum Entrance Qualifications :

  • At least three (3) years of full-time, or equivalent part-time, professional experience in administering a complex Salesforce instance
  • Knowledge of building best-practice Salesforce solutions
  • Bachelor's degree in computer science, IT, business or public administration, or related field preferred
  • Ability to communicate across stakeholder groups from diverse backgrounds and with various understandings of technology concepts and product management processes
  • Ability to translate functional requirements into technical specifications and to communicate technical constraints or barriers to program staff
  • Strong oral and written communication skills
  • Skill with working on multiple projects simultaneously and prioritizing tasks appropriately
  • Strong analytical and problem-solving skills, as well as troubleshooting expertise
  • Experience training end users

Additional Desired Skills and Qualifications :

  • Salesforce Administrator certification
  • Familiarity with building or maintaining public-facing portals for customers and partners to interface with core internal systems
  • Experience working for government and/or non-profit organizations
  • Experience with business process mapping and requirement gathering

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Job Tags

Full time, Part time, Local area, Remote job,

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