Job Description

Exciting opportunity for Customer Service Representative in Hatfield, PA. Handle customer pricing maintenance and reconciliation and act as the intermediary between the customer and the company to ensure all customer specific pricing, project specific quotations, purchase orders and standard pricing are accurate, up-to-date, and communicated accordingly.

Direct Hire

Onsite 5 days per week

Salary $60000

Excellent benefits and growth potential

Responsibilities

• Manage business relationships with assigned accounts

• Manage or escalate any concerns and ensure that appropriate changes are made to resolve customers’ concerns

• Partner with Sales, Marketing Communications and Production teams to ensure meeting and exceeding customers’ service expectations

• Diligently send order acknowledgements

• Track shipment status of customer orders as requested

• Increase market intelligence by bringing information around industries, competitors, and customers back into the organization

• Respond promptly to customer inquiries

• Process orders, samples, and color matching requests

• Providing feedback on the efficiency of the existing Customer Service processes.

• Ensure customer satisfaction and provide professional customer support

• Update price quotes

• Update and maintain physical price book when required.

• Update all price files in MRP/ERP system

• Work with sales team to maintain and update regional customer specific pricing

• Quoting: handle customer RFQs from receipt to completion

• Review purchase orders with sales managers for accuracy and identify any errors

• Reconciliation of customer purchase orders to internal price documents

Qualifications

• BS or BA degree or equivalent experience required

• Business to business customer service experience preferred

• Strong problem-solving and analytical skills

• Strong Microsoft Office skills; Teams, Excel, Word,

• Time management and multitasking skills

• Strong, demonstrable oral and written communication skills

• Assertive, detail oriented, and possess robust organizational skills

• Ability to find the positive in any situation

Interviews are happening NOW for immediate consideration submit resume to chrc511@kellyservices.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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