Director of Operations Job at Chick-fil-A, Wichita, KS

  • Chick-fil-A
  • Wichita, KS

Job Description

Director of Operations at Chick-fil-A West Wichita

Are you passionate about creating a culture of excellence, development, and service? Do you thrive in a fast-paced and dynamic environment where you can utilize your leadership skills? If so, we have an exciting opportunity for you to join our team as a Director of Operations at Chick-fil-A West Wichita!

The Director of Operations plays a vital role in ensuring the restaurant runs smoothly and efficiently. This individual is an expert in both front and back-of-house and supports all other restaurant departments. This individual must first successfully complete the Director-in-Training program and be approved by leadership as a Director of Operations before leading independently in their role. This training experience is comprised of four phases and is founded on Chick-fil-A’s five critical success factors:  leadership, talent, customer experience, sales and brand growth, and financial stewardship . The four phases of this program include 1) Heritage, Culture, and Food Safety, 2) Operations, 3) Managing Shifts, and 4) Leading Independently.

Position type:

  • Full-time


  • 21st and Maize, 10515 W 21st St N, Wichita, KS 67205, USA


  • Manage and participate in daily operations to ensure excellent customer service is taking place (Note: This is a heavily operational role with 50% or more of time dedicated to operations.)
  • Oversee the coordination of all restaurant operations
  • Collaborate with the leadership team to create annual sales, customer service, and profit goals
  • Take initiative to propose operational changes to achieve business goals
  • Collaborate with leadership team to manage budgets, forecasts, and financial analysis
  • Monitor staff scheduling to ensure adequate coverage and maintain labor/productivity goals
  • Collaborate with Maintenance to ensure equipment is operating properly and that spare parts are available to reduce equipment downtime
  • Work closely with Training and Talent Directors to recruit and develop high-caliber employees
  • Facilitate bi-weekly leadership meetings
  • Proactively identify and solve problems (i.e. alarms, emergencies, inventory issues, bottlenecks, etc.)
  • Keep a pulse on seasonal business trends and adjust resources accordingly
  • Oversee inventory management and month-end processes
  • Contribute to the development of a positive and inclusive work culture
  • Train employees on all Chick-fil-A policies, standards, and procedures
  • Provide constructive feedback to employees and confront behaviors that do not align with company values or standards


  • 18 years of age or older upon hire date
  • Legally eligible to perform work in the United States
  • Education: Associate degree or higher (or equivalent experience in a related field)
  • Availability to work flexible shifts, including Saturdays and evenings
  • Dedication to providing exceptional service and hospitality
  • Strong communication and decision-making skills
  • Demonstrated leadership abilities
  • Ability to provide constructive feedback
  • Ability to lift 25 pounds


  • Medical, dental, and vision insurance
  • 401K matching program (Eligible after one year of employment for employees 21 years of age or older)
  • Paid time off
  • Free employee meal on shift and catering discounts
  • Free tuition through Point University
  • Scholarship opportunities
  • Sundays off

At Chick-fil-A®, we are committed to creating and maintaining a culture of excellence, development, service, and fulfillment. We strive to win the hearts of our guests every day by providing them with a clean and safe environment, great tasting food, fast and accurate service, and genuine hospitality. We believe kindness is a higher calling and aim to inspire people to take good care of each other.

Job Tags

Full time, Flexible hours, Shift work, Sunday, Saturday, Afternoon shift,

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