Job Description

Position Summary:

This position is responsible for the most efficient, highest quality customer experiences for Wind River Environmental’s drain customers. You will complete all drain cleaning, jetting, and cable work related to commercial and residential service calls.

Essential Duties and Responsibilities :

• Provide effective communication between customers and Wind River Environmental. 
• Provide camera service for the mainline stoppage. 
• Educate and assist customers on the importance of drain repair and replacement. 
• Explain reasons for blockage and illustrate how you will resolve the issue.
• Work alongside customer service and dispatch to ensure the overall success of the business. 
• Protect drain cleaning and camera equipment and keep a well-ventilated truck. 
• Participate actively in all training exercises, team meetings, and safety discussions. 
• Completion and submission of quotes and service paperwork to management. 
• Respond to trouble/emergency calls in a timely manner. 
• Follow all Wind River Environmental service protocols. 
• Must be able to work overtime including weekends and holidays if needed.
• Must be able to work on-call rotations as needed.
• Must comply with all FMCSA and DOT regulations if applicable. 
• Must practice safe work methods to remain accident and injury-free.
• Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury, or accident.
• Required to wear Personal Protective Equipment (PPE) appropriate to your job. 
• Other duties as assigned by management.

Work Environment:

• You are regularly exposed to outside weather conditions, non-hazardous fumes, and noise.
• Must be comfortable working independently. 
• Interaction with customers 

Knowledge, Skills, and Abilities:

• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps, and road signs.
• Ability to speak, cooperate, and communicate effectively with customers, co-workers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.

Required Qualifications:

• Must have a valid driver’s license with an acceptable driving record.
• At least of legal age
• At least 2 years of professional commercial driving experience (post-school)
• Ability to successfully pass DOT drug screen, medical certification, physical exam, and road exams.
• Must be able to operate in a drug-free workplace.
• Must have a valid driver’s license with an acceptable driving record.
• High-School Diploma 

Company Offered Benefits:

• Competitive starting hourly rates + opportunity to earn overtime! Ask about our Step Program!!!
• Opportunity to earn a quarterly safety bonus!
• Company Paid Smith Systems Defensive Training 
• Company Paid Med-Card Renewals 
• Room for Growth!
• Medical, dental, and vision insurance
• Employer-paid life insurance. 
• Employee discount for services offered in your area!
• Matching 401K 
• 6 paid holidays, 2 paid floating holidays, and a generous paid time off plan. 
• Company Paid Uniforms 
• Annual Safety Boot Stipend

Please be advised, that current employees and former employees within 2 years of departure are not eligible to receive a sign-on bonus.

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential, and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

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