Junior Salesforce Administrator Job at Global Refuge, Baltimore, MD

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  • Global Refuge
  • Baltimore, MD

Job Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Junior Salesforce Administrator will work alongside a technical business analyst and report to the VP of Information Technology. The Junior Salesforce Administrator will help continually improve and enhance the LIRS Salesforce platform by gathering requirements and feedback and designing best practice solutions. The Junior Administrator will collaborate with our users to learn business processes to translate them into technical solutions. Duties will include all aspects of user management including support tickets and user training and testing support.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

  • medical, dental, and vision available on the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

  • User and license management
  • User support tickets
  • Identify and gather requirements from users and stakeholders.
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, field page layouts, record types, custom settings, dashboards, and reports.
  • User training and creation of training/testing materials
  • Sandbox environment management.
  • Main support contact for the Loans Salesforce system

QUALIFICATIONS

  • Salesforce product knowledge and 12 months of hands-on administration experience OR Salesforce Administrator Certification
  • Bachelor's degree preferred.
  • Aptitude or experience with financial / accounting systems.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

Job Tags

Holiday work, Full time, Local area, Immediate start, Remote job,

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