Job Description

Miller Wilkins & Associates is seeking a motivated and customer-oriented individual to join our team as a Live Chat Agent. As a leading real estate appraisal and consulting firm, we pride ourselves on providing exceptional service to our clients. The Live Chat Agent will play a pivotal role in maintaining positive client relationships and ensuring that their inquiries and concerns are addressed in a timely and professional manner.

In this role, you will have the opportunity to interact directly with clients through our live chat system, providing them with accurate and helpful information about our services and addressing any questions or concerns they may have. You will also collaborate closely with our team of appraisers and consultants to ensure that client needs are met and expectations are exceeded.

Miller Wilkins & Associates is committed to investing in the latest technology to enhance our work processes and deliver the best results to our clients. As a Live Chat Agent, you will have access to these tools and be responsible for leveraging them effectively to provide exceptional service. We are looking for a proactive and detail-oriented individual who is passionate about delivering top-notch customer service and can thrive in a fast-paced and dynamic environment.

Responsibilities

• Engage with clients through live chat, providing prompt and accurate responses to their inquiries and concerns
• Build and maintain positive relationships with clients, ensuring their needs are met and expectations are exceeded
• Collaborate with the appraisal and consulting team to gather necessary information and provide comprehensive solutions to clients
• Use the provided resources and tools effectively to address client questions and provide accurate information about our services
• Document and track client interactions and inquiries to ensure effective follow-up and resolution of issues
• Stay up-to-date with industry trends and developments to provide informed responses to client inquiries
• Continuously identify opportunities to improve the live chat support process and contribute to its enhancement

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Proven experience in customer service or a similar role
• Excellent written and verbal communication skills
• Proficiency in using live chat software and other customer service tools
• Strong problem-solving skills and the ability to think on your feet
• Detail-oriented with the ability to multitask effectively
• Ability to work collaboratively in a team environment
• Real estate industry knowledge and experience is a plus but not required

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources
• Stock Option Plan

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