Major Incident Manager Job at Yochana IT, Lansing, MI

bmtJVDZYVm9kKzJPbzFxQXdSUEs4V0E5Vnc9PQ==
  • Yochana IT
  • Lansing, MI

Job Description

Role: Major Incident Manager
Location: Lansing MI ( Day one onsite)
Job Type: Full time


Major Incident Manager is responsible for the endtoend management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):

Job Description:

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading driving facilitating and chairing all investigation activities meetings and conference calls
  • Forming collaborative action plans with specific actions roles and deadlines and ensuring these are completed
  • Matrix management of people processes and resources including third parties including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and uptodate including contacts information technical diagrams post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

Job Tags

Permanent employment, Full time,

Similar Jobs

Harris Health System

Anesthesia Tech Supervisor Job at Harris Health System

 ...Harris Health is looking for an experienced Anesthesia Tech Supervisor to join our team at LBJ Hospital About the Position The Anesthesia Technician Supervisor (ATS) is responsible for oversight of Anesthesia Technicians to include training; supervising; scheduling... 

Aramark

Route Sales Relief Driver - Jumper - SBE Job at Aramark

 ...communicate effectively under adverse conditions through the internal/external communication process. Communicate with the GM, RSM, CSM, and CSAs regarding customers and reports on pending problems, or on evidence of competitors in customer locations. At... 

Pacific Defense

Human Resources Internship Job at Pacific Defense

 ...! Who are we looking for? Pacific Defense is seeking a Human Resources Intern. As a Human Resources Intern, you will have the opportunity...  ..., training and development, and administrative tasks. This internship will provide you with hands-on exposure to the day-to-day... 

Boudreau Pipeline Corporation

Fiber Splicer - Spring Valley Job at Boudreau Pipeline Corporation

 ...plan, design, build and support communications infrastructure for our clients across the Southwest Region. We are looking for a Fiber Splicer(s)! The primary responsibilities of the Fiber Splicer will be to splice fiber optic cables in both outdoor and indoor settings... 

Designit

Remote Social Media Manager Job at Designit

 ...We are looking for a Social Media Manager to join our enterprise tech clients team. This role is a blend of strategy and execution...  ...engaging, building, and proactively managing a positive social media community across organic and paid experiences. Youre someone who...