Job Description

Position Summary:

The Membership & Business Support Specialist at the Detroit Lakes Regional Chamber of Commerce plays a key role in ensuring the efficient operations of the Chamber’s hospitality, membership services and advertising sales of Chamber publications. This fast paced role requires the ideal candidate to be detail-oriented, organized, and committed to delivering excellent service to Chamber members, visitors and the community.

Essential Functions

Hospitality:

• Greet and answer visitors and member questions in a timely and courteous manner
• Manage Chamber email account
• Assist with administrative duties such as processing Chamber Bucks, bulk mailings, newsletter preparation, and other duties to ensure efficient operations of the Chamber.

Membership Administration & Support:

• Assist the Chamber President in managing all aspects of Chamber membership relations and retention.
• Assist the Chamber President in managing and tracking prospective members, including maintaining an up-to-date prospect list and monitoring progress toward conversion.
• Assist in maintaining accurate and up-to-date membership records, including processing new memberships, renewals, and changes.
• Coordinate behind-the-scenes logistics for membership initiatives, such as onboarding programs, engagement campaigns, and appreciation efforts.

Advertising Sales for Chamber Publications:

• Manage the sales of advertising in Chamber publications, directories, newsletters, and digital platforms.
• Coordinate the distribution of Chamber publications.
• Assist the Chamber President in identifying and cultivating new revenue opportunities through publications and business promotions.
• Coordinate the sales transactions and records maintenance.
• Coordinate marketing and communications to promote publication opportunities to members.

Other Administrative Duties:

• Support event logistics as needed, including behind-the-scenes coordination of materials, communications, and post-event reporting.
• Generate regular reports for the Chamber President on membership data, revenue from sponsorships/publications, and member engagement trends.
• Assist in preparing board reports, membership lists, and other administrative documents as needed.
• Support the Chamber President with additional administrative tasks related to membership services and business development.

Qualifications:

• Associate’s or bachelor’s degree in business, Marketing, Communications, or a related field (or equivalent experience) preferred.
• Experience in sales, administrative support, membership management, customer service, or business development preferred.
• Strong attention to detail and ability to manage data and records accurately.
• Excellent organizational and communication skills, with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM/membership database systems.
• Ability to work independently while supporting Chamber leadership.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to bend, twist, kneel, climb a ladder up to 6 feet and lift up to 30 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• Travel required to events and/or educational opportunities

Psychological Factors

The psychological demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to calmly and respectfully interact with guests, even in high pressure situations
• Ability to multitask calmly in a fast-paced environment

Why work with us?

Working at the Detroit Lakes Regional Chamber of Commerce means being at the heart of a vibrant and engaged business community. As the Membership & Business Support Specialist, you’ll enjoy a fast-paced and dynamic role with a variety of responsibilities that keep each day exciting. You’ll have the opportunity to build meaningful relationships with members, visitors, and community partners while actively contributing to the Chamber’s mission of promoting and enhancing a thriving business environment. Beyond the office, you’ll experience the

year-round amenities that make Detroit Lakes an incredible place to live, work, and play. This position allows you to be involved in forward-thinking initiatives that support community progress while embodying the Chamber’s values of collaboration, resourcefulness, advocacy, innovation, and hospitality. If you’re passionate about making connections, supporting local

businesses, and elevating the Chamber’s role in shaping the future of our region, this is the perfect opportunity for you!

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