Service & Parts Associate Job at Apple Mitsubishi, Elkton, MD

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  • Apple Mitsubishi
  • Elkton, MD

Job Description

Job Summary: We are looking for a Service & Parts associate to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include ensuring exceptional customer experiences, coordinating repairs, communicating service options, and overseeing quality control before vehicle return. No experience necessary willing to train the right person, service and parts experience a plus. BENEFITS * Competitive Pay

  • Full Benefits Package – Medical, Dental, Vision, matching 401k, and Life Insurance
  • Opportunities for growth
  • Paid vacation, sick days and paid holidays
  • Friendly work environment

RESPONSIBILITIES

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance based on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers
  • Assist parts department with estimates

REQUIREMENTS

  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Above-average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
Apple Auto Mitsubishi employees can enjoy a family work environment that cares for its employees and offers a full range of benefits and a competitive pay structure. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Holiday work, Full time, Local area,

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