WFH Call Center Agent/ Live Chat Agent Job at Ruhl Construction, Oklahoma City, OK

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  • Ruhl Construction
  • Oklahoma City, OK

Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Call Center Agent/ Live Chat Agent in the Construction industry. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our clients through phone calls and live chat interactions.

Responsibilities:

  • Handle inbound and outbound calls from customers regarding inquiries, issues, and feedback
  • Respond to live chat messages promptly and professionally
  • Provide accurate information about products, services, and promotions
  • Resolve customer complaints and escalate issues as needed
  • Maintain customer records and update information in the database

Qualifications:

  • High school diploma or equivalent
  • Prior experience in a call center or customer service role preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in Microsoft Office and CRM software

Job Tags

Full time,

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