Job Description

Job Description:

Weekend Shift, Saturday and Sunday from 8am-4:00pm. Responsible for professionally handling of all residents’ requests and needs upon entering the community.

The Front Desk Agent performs all responsibilities while demonstrating outstanding customer service skills.

Responsibilities:

• Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
• Documents issues as needed.
• Keeps track of activity logs and incident reports for the Community Association Manager’s review daily.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
• Logging in all packages and tracks them through to pick-up by the recipient.
• Follows-up on all complaints/issues notifying Community Association Manager as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.

Qualifications:

• High school diploma or equivalency required. College level preferred.

Experience/Knowledge/Skills:

• One (1) to two (2) years of business experience preferred.
• Outstanding customer service, communication, and interpersonal skills required.
• Effective written and verbal skills.

Computer literacy:
Intermediate command of computer hardware/software is required.

Physical Requirements:
Work in an upright standing or sitting position for long periods of time. Must be able to stand up regularly to greet residents or remain standing for long periods. Handle, grasp, and lift objects and packages. Reach with hands and arms, communicate, receive, and exchange ideas and information by means of the spoken and written word.

Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:
The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis.
Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason .

Job Tags

Outdoor, Shift work, Sunday, Saturday,

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